How to Log In
Step 1: Find your Gateway serial number, which is the password for Backup Gateway and Non-Backup Gateway, on the bottom of the home screen in the Tesla app. For Gateway 2, your serial number is in the Tesla app and your password is located behind the cover of the unit.
Note: turn on airplane mode then turn on Wi-Fi and connect to Tesla Gateway.
Step 5: When connecting to a Gateway for the first time, your browser may present a privacy warning. Proceed past the privacy warning and accept the site as safe. To do this, look for ‘Advanced’ or ‘Show Details’ and then click ‘Proceed to’ or ‘Visit this Website’.
- This privacy warning is shown because each Gateway has its own self-signed SSL certificate to support a private connection. These certificates are not pre-registered to be recognised by the browser or certificate authority. Once you accept the site as safe the first time you visit, it will save the certificate to this computer for future use.
Step 6: Once the page loads, click “Login”.
Step 7: Choose the “Customer” login type.
Email: Use the email you use for your Tesla Account.
Password: The first time you log in, your password will be the last five characters of the Gateway password.
Backup Gateway: Last five characters of the Gateway serial number.
Backup Gateway 2: Last five digits of characters on the sticker.
Step 8: Your password can be reset or customised by tapping ‘Change or Forgot Password’ and following the on-screen instructions.
Update Network Settings
Once you are logged in, follow these steps to change network settings:
Step 1: Select ‘Network’
Step 2: Select ‘Wi-Fi’
Step 3: Select your home Wi-Fi network and enter your password. For Backup Gateway and Non-Backup Gateway, Wi-Fi network will briefly stop broadcasting while it scans for Wi-Fi networks
Step 4: Wait two minutes and rejoin the Gateway’s Wi-Fi network
Step 5: Refresh the page
Backup Gateway and Non-Backup Gateway are only compatible with 2.4 GHz networks. If you have a dual band router that broadcasts 2.4 and 5.0 GHz networks, for all Gateway types, we recommend selecting the 2.4 GHz network.
The Gateway does not support Wi-Fi connection to Enterprise networks requiring a username or to networks with a Captive Portal log-in.
Monitor Power Flow and Charge Level
Once you have completed Step 5 of ‘How to Log In’, you will be able to monitor your power flow and charge level. This will be useful if you have lost connection to your Tesla app and want to know the status of your Powerwall.
View Product Details
Once you have completed Step 5 of ‘How to Log In’, you will be able to view product serial numbers, current firmware version and system settings under ‘Summary’.